Terms & Conditions

Terms & Conditions

We are Abode Designs and these are the terms and conditions relating to purchases made in our store and at Ideal Home Exhibtions (the “terms and conditions”). These terms and conditions set out the terms and conditions on which we supply our goods (“Goods”) from our store & placed on our stand at Ideal Home Exhibitions.

By ordering, you agree to be bound by these terms and conditions. Your attention is drawn in particular to the provisions of our ability to cancel (clause 11), the Liability clause under which we limit our liability to you (clause 12) and the Force Majeure clause which allows us to cancel the contract if factors beyond our control intervene (clause 14).

Please make sure you ask for any variations from these terms and conditions and any documents to be confirmed in writing.

Please understand that if you are unable to accept these terms and conditions, you will not be able to order any Goods from our store or exhibitions.

1) Information about us

Abode Designs offices are situated at Regent House, 35 Regent Street, Newtownards, BT23 4AD, Northern Ireland

2) Your status

By placing an order with Abode Designs, you warrant that:
(a) you are legally capable of entering into binding contracts; (b) you are at least 18 years old; and (c) you have provided accurate details about yourself including your name, address and payment details and a contact number on which you can be easily reached.

3) How the contract is formed between you and us

Your order form, once signed by you, constitutes an offer for you to buy the Goods (an “Order”). All Orders are subject to acceptance by us and we are free to accept or decline your offer at our absolute discretion. Once an Order, signed by you, the completed order form together with these terms and conditions form a legally binding contract between you and us (the “Contract”).

We shall assign an order number to the Order and inform you of it at the time of sale. Please quote the order number in all subsequent correspondence with us relating to the Order.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, technology, payment methods, relevant laws and regulatory requirements and/or in our system's capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

4) Cancellation

Should you wish to cancel and/or amend your order you should contact your sales contact at store or Customer Service Centre. This provision does not affect your other statutory rights as a consumer.

Deposits placed at time of order are non-refundable. Once an order is placed with Abode Designs & we have submitted the order to our supplier, we are then committed to taking the goods from the supplier. Should you wish to cancel your order after the statutory cooling off period then you may forfeit your deposit or else Abode Designs may offer a credit note to the value of deposit to be used by the customer on other goods within a 12 month period

Advice about your legal rights is available from your local Citizen Advice Bureau or trading standards office.

You must ensure that on the day of delivery (or collection if appropriate), the access to the property where the Goods are being delivered to (or collected from) is clear and free from obstruction. If you or a nominated adult are not available or the access is not clear and free of obstruction then we will not be able to deliver (or collect) the Goods. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and your own risk. We do not accept any responsibility for damage to your property during delivery or collection other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment.

Should you wish to cancel your Order once you have received delivery of the Goods, you will not be able to unless you have a statutory right to do so because the Goods are faulty or not as described. Should a product complaint be raised after delivery then Abode and / or our suppliers representative will initially request photographs or the products and query raised. We will then reserve the right if required to inspect the goods in your property by prior appointment. Should the issue be minor then we shall instruct a factory approved repair. Should the issue be considered after inspection to be a fault that cannot be easily repaired then a replacement will be approved.

You also have a statutory duty to take reasonable care of the Goods. If you breach this duty, we may have a right of action against you.

We will take reasonable steps to pack the Goods properly and to ensure that you receive your Goods in good condition.

We will not be responsible for any defect in the Goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, if you use the Goods in a way that we or the manufacturer do not recommend, your failure to follow our or the manufacturer’s instructions, or any alteration or repair you carry out without our prior written approval.

The Contract applies to any repaired or replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform to the Contract.

5) Product Specification

We are under a legal duty to supply goods that are in conformity with the Contract.

Any photographs, models, samples, drawings, sizes and/or product description or advertising we issue, and any illustrations contained in our catalogues, brochures, emails or on our website are produced solely to provide you with an approximate idea of the Goods they describe and/or are representative of the finished product. All Goods are manufactured within the standard industry measurement tolerances.

Every effort will be made to match all colours and finishes in our stores. Notwithstanding this all Goods are purchased and supplied, on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood and leather. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Colours may also change with age and exposure to sun and other climatic conditions.

Occasionally we may supply Goods with minor differences in specification due to circumstances beyond our reasonable control. Should this be the case any differences will result in the Goods being of an equal or improved standard, and it will not affect your rights under the law, and any guarantee we may offer will continue to apply.

6) Delivery

All delivery times quoted at the time of order are estimated and so cannot be guaranteed. Whilst we will make every effort to deliver within the estimated delivery time, occasionally deliveries may be affected by factors beyond our control. As stated delivery times are approximate & should the delivery time exceed the quoted approximate timescale, any delay does not constitute valid reason for cancellation

We will deliver to the delivery address stated in the Order. Should you wish to change the delivery address from the address given in the Order then you must have notified us and have obtained our agreement in writing to any change in delivery address prior to any delivery taking place.

We will contact you where applicable to arrange delivery and to ensure that full payment has been made prior to your Order being delivered. We will offer you a delivery slot and ask that you take delivery within 10 days of the first offered delivery date, but if this is not acceptable we will offer you a maximum of two reasonable alternatives. We reserve the right to charge a storage charge in the event you do not reasonably accept delivery. If you are not going to accept delivery yourself, you must notify us in advance of the nominated adult who will take delivery.

Goods will be delivered to Mainland Britain, Northern Ireland & Republic of Ireland only

A delivery charge will apply on all orders. The amount is variable depending on the Order and is made clear at the point of Order, and will be contained on your invoice.

Where you have ordered multiple Goods from us we may need to make more than one delivery to you. This is particularly the case where Goods are delivered directly from the supplier on specialist transport. Where this is necessary we will not charge you extra delivery costs for this. If you ask us to deliver the Order in instalments, we may charge you extra delivery costs.

Delivery of the Order shall be completed when we deliver the Goods to you.

8) Title and risk

The Goods will be your responsibility from the time of delivery.

Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges.

9) Price and payment

Payment of balance will be due in full along with any delivery costs prior to delivery. Once the order is complete and at our designated carriers ready for delivery, we shall contact you to arrange payment. Payment can be made by bank transfer or card payment by telephone.

11) Cancellation by Abode Designs

We reserve the right to cancel an Order and terminate the Contract if: (a) we do not have the stock to fulfill an order, (b) we are unable to deliver your order, (c) your payment was not authorised, (d) the Goods contained in your Order were incorrectly described or priced on the website, (e) you have not complied with the Contract; or (f) there is some other substantial reason which means we need to cancel the order.

If the order is cancelled by Abode Designs, we shall aim to notify you as soon as possible. We shall reimburse you in full if we were forced to cancel under points (a) or (d). We shall reimburse you in full if we were forced to cancel under points (b) or (f) and the reason for the cancellation was wholly or substantially our fault.

12) Our liability

Subject to the provisions of this paragraph, if we fail to comply with the terms and conditions of the Contract, then our liability to you will be limited to the value of the Goods contained in the Order to which your complaint relates and for which you have paid.

We only supply Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in the Contract excludes or limits in any way our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation:
(c) any breach of the obligations implied by the Consumer Rights Act 2015;

(d) defective products under the Consumer Protection Act 1987; or

(e) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Subject to the provisions of this paragraph, we are not liable to you for loss or damage you suffer that is indirect, consequential or special.

Subject to the provisions of this paragraph, the express terms of the Contract are in place of all warranties, representations, conditions, terms, undertakings and obligations which, but for the Contract, would be implied or incorporated by law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.

13) Data Protection

We are a registered data controller for the purposes of the Data Protection Act 1998 (the “Act”) and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. We are fully compliant with the Act.

Telephone conversations with us may be recorded for the purposes of monitoring customer service standards and for security.

Your information (or the information of the nominated adult) will be used to process your Order, deliver your Goods and/or to handle any claims made under any guarantee. In order to do so we will need to disclose your personal data to selected third parties including a finance company when applicable.

If you so choose, your personal data can also be used to enable us, to notify you of any special offers or services we feel may be of relevance and interest to you. To do this we may share your personal data with carefully selected third parties.

14) Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action

(b) civil commotion, riot, invasion, piracy, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) inclement weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. Should the Force Majeure Event continue for a period of more than 3 months then either party will have the right to terminate any contract that exists between us forthwith without any further liability to the other party apart from providing you with a refund if you have not received the Goods.

15) Transfer of rights and obligations

You may not transfer any of your rights or obligations under the Contract to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under the Contract to another organisation, but this will not affect your rights under the Contract.

16) Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our store or telephone sales system, you accept that communication with us will be mainly electronic. We may contact you by e-mail. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.


If any court or competent authority decides that any of the provisions of the Contract is invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

If we fail, at any time while the Contract is in force, to insist that you perform any of your obligations under the Contract, or if we do not exercise any of our rights or remedies under the Contract, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these terms and conditions of the Contract shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

The Contract applies between us in respect of the matters described herein to the exclusion of all other terms (including any terms and conditions that you purport to apply). You shall not be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in these documents or otherwise provided in writing.

A person who is not party to the Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

The Contract shall be governed by English law and we both agree to the non- exclusive jurisdiction of the English courts.

If you are not entirely satisfied with your purchase please contact our offices at Regent House, 35 Regent Street, Newtownards, BT23 4AD, Northern Ireland